Thailand Journal of Health Promotion and Environmental Health

Factors related to satisfaction of public health service center recipients Krabi Municipality Office

Onsurang Nualvijit — 2026-05-07

This descriptive study aimed to investigate personal factors, service levels, and satisfaction among patients at the Krabi Municipality Public Health Center, and to examine the relationship between service factors and patient satisfaction. Data were collected from a sample of 275 individuals using accidental sampling. The research was conducted from January 2025 to May 2025, a total of five months. The research instrument was a questionnaire with an overall reliability of 0.79. Data were analyzed using frequency, percentage, mean (M), standard deviation, and Pearson's product moment correlation coefficient. The significance level was set at 0.05. The research results found that the majority of the sample were female, 172 people, accounting for 52.50 percent. The average age was 41-50 years and over 51 years, accounting for 29.80 percent. The highest level of education was bachelor's degree, accounting for 44.70 percent. They worked as government officials/state enterprises, accounting for 28.40 percent. The highest average monthly income was 10,001 - 15,000 baht (baht/month), accounting for 57.80 percent. The highest treatment right was social security, accounting for 37.10 percent. The highest number of service times/year was 1 - 5 times/year, accounting for 68.00 percent. Overall service factors were at a high level (M=4.10, SD=0.50) and overall satisfaction of service recipients was at a high level (M=4.11, SD=0.60). Service factors were positively related to the satisfaction of service recipients at the Krabi Municipality Public Health Service Center. It is at a very high level (r = 0.807**) with statistical significance at the 0.01 level.

Factors associated with parents’ satisfaction on dental service for special needs patients at pediatric dental clinic of Hatyai Hospital

Manthana Musikapan — 2026-05-07

This cross-sectional study aimed to examine parents’ satisfaction and factors associated with satisfaction among parent of children with special health care needs who received dental services at the Pediatric Dental Clinic, Hatyai Hospital. The study also explored parents’ opinions regarding the dental services provided. A total of 123 parents participated in the study between June and November 2024. Data were collected in three parts: (1) general information of parents and patients obtained through questionnaire, (2) parental satisfaction with dental treatment and services assessed using a 27-item questionnaire covering five domains, and (3) patient information obtained from medical records. The results showed that parents’satisfaction ranged from high to the highest level. Differences in satisfaction scores according to associated factors were analyzed using the Mann–Whitney U test and the Kruskal–Wallis test, with a significance level set at 0.05.. Differences in parental age groups showed significant differences in overall satisfaction (p = 0.00), satisfaction toward dentists (p = 0.00) and satisfaction toward service patterns (p = 0.03). In addition, Educational level differences were significantly associated with satisfaction toward dentists (p = 0.04). The findings indicate that parental age and educational level influence satisfaction with dentists and service patterns. Enhancing dentists’ communication skills to suit parents with difference ages and educational backgrounds, along with designing dental services during regular office hours, including service settings that facilitate accessibility and treatment approaches that respect the physical and psychological conditions of patients and their parents dental care based on professional ethics and moral principles is expected to further enhance satisfaction and contribute to a better quality of life for children with special health care needs and their families.

Driving and Evaluation of Health Promotion Operations for Populations Across the Life Course in Health Region 6

Siripon Jariyajirawattana — 2026-05-07

This evaluation research applied System Theory to investigate the driving mechanisms and evaluate the outcomes of health promotion operations for populations across all age groups in Health Region 6. The sample consisted of 77 participants, including executives, health promotion practitioners, and administrative members of Local Administrative Organizations within Health Region 6 . The research instruments included in-depth interview guides and relevant operational summary reports. The study was conducted between October 2022 and January 2024.The findings revealed that the driving mechanisms through regional committee structures comprised five key components: 1) situational analysis and planning, 2) capacity building for personnel and partner networks, 3) monitoring and evaluation, 4) knowledge exchange and synthesis of governmental inspection results, and 5) recognition and honorary awards. Regarding the systematic evaluation: Input: Health Region 6 operated under the policy framework and strategies of the Department of Health, integrated with local situational data. This resulted in a regional integrated plan covering eight provinces, alongside provincial-level 3 projects tailored to specific local contexts. Process: Partner networks from various sectors actively participated in driving the operations, providing resource and budgetary support. Operations adhered to relevant standards and regulations, incorporating health communication strategies to foster behavioral changes for improved well-being. Output/Outcome: The driving model in Health Region 6 followed a five-step process: 1) situational analysis, 2 ) strategic measures and planning, 3) network building, 4) health literacy enhancement, and 5) monitoring and evaluation. Most operational results achieved their targets, including: 58 .6% of children aged 6–14 years meeting height and weight standards; a 13.4% repeat pregnancy rate among females under 20; 52.6% of the working-age population (15–59 years) having a normal Body Mass Index (BMI); and 97.2% of the elderly being non-dependent. Recommendations: The study suggests focusing on systematic participation and linking personal factors with complex environmental determinants. This approach aims to enhance health management capabilities and promote positive behavioral changes, ultimately leading to sustainable health outcomes.