Organizational Climate and Organizational Commitment Assessment of Health Care Personnel in Sung Noen Hospital, Changwat Nakhon Ratchasima, 2007

Abstract

The purposes of this survey were to assess organizational climate and organizational commit-ment of health care personnel in Sung Noen Hospital, Changwat Nakhon Ratchasima in the year2007. Self-assessment questionnaires were drawn from all 204 staffers. The overall organizationalclimate were moderate (Mean = 2.86, SD. = 0.32). Six dimensions of organizational climate wereassessed and found that flexibility/ conformity, responsibility, standards, and clarity dimension werehigh, rewards and team commitment/team spirit dimension were moderate, the highest average scoresin ‘standards’ dimension and lowest average scores in ‘rewards’dimension. Most sections of orga-nizational climate were moderate except in Health Insurance Center Section which was high. Theoverall organizational commitment was at relatively-high moderate level (mean = 2.94, S.D. =0.32). Three dimensions of organizational commitment were assessed and found that affective,normative dimension were high and continuance dimension was moderate, the highest average scoresin affective dimension and lowest average scores in continuance dimension. Most sections of orga-nizational commitment were moderate yet high in two sections- Health Insurance Center Sectionand Primary Health Care and Thai Traditional Medicine Section. The findings suggest that SungNoen Hospital Lead Team should promote better organizational climate especially “work pointpayment system” project, for example, rewarding according to personnel’s performance. This ac-tion may increase organizational commitment of health care personnel and further continuous qual-ity improvement at the hospital.